Refund & Returns Policies

We’re dedicated to providing you with top-notch educational resources and on-demand training for small business owners and web designers. To ensure your satisfaction, please take a moment to review our return and refund policy.

30-Day Refund Window

Our refund and returns policy lasts for 30 days from the date of your purchase. If 30 days have passed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.

Digital Products

Please note that digital products, including digital workbooks, checklists, and on-demand training, are non-refundable and exempt from being returned. All sales of digital products are considered final.

Return Process

If you wish to return a physical item, please email us at hello@thecreativewebsite.com before sending it back. Once we receive and inspect your returned item, we will send you an email to confirm its arrival and notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Defective or Damaged Items

We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective or damaged item for the same item, please send us an email at hello@thecreativewebsite.com.

Shipping Costs

You are responsible for covering the shipping costs for returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

Tracking Your Return

Depending on your location, the time it takes for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance for more expensive items. We cannot guarantee the safe arrival of your returned item.

Contact Us

If you have any questions or need assistance with refunds and returns, please don’t hesitate to reach out to us at hello@thecreativewebsite.com.

Thank you for choosing The Creative Website.  We appreciate your business!